At ioScaler, we are driven by a fundamental commitment to revolutionizing the digital landscape through our advanced CDN and dynamic accelerator services. Our mission is to empower businesses and content providers by significantly enhancing the speed, reliability, and security of their online presence. In an era where digital performance directly influences success, we dedicate ourselves to delivering state-of-the-art solutions that optimize website and application delivery across the globe.
Innovation and Excellence: We strive to be at the forefront of technology and innovation, continuously advancing our services to meet the evolving needs of the digital world. Our team of experts is committed to research and development, ensuring that ioScaler remains a leader in content delivery and web performance optimization.
Reliability and Security: Understanding the critical importance of uptime and security, we provide robust solutions designed to withstand the challenges of the modern internet environment. Our infrastructure is built to offer unparalleled reliability, safeguarding against downtime and cyber threats, thus ensuring that our clients' digital assets are always available and secure.
Customer-Centric Approach: Central to our mission is a profound dedication to our customers. We believe in creating lasting partnerships by offering personalized support, understanding our clients' unique needs, and tailoring our services to help them achieve their digital objectives. Our success is measured by the success of our customers, and we are committed to providing them with the tools they need to excel in the competitive online marketplace.
Global Reach, Local Impact: While ioScaler operates on a global scale, we recognize the importance of local presence. Our worldwide network is designed to deliver local performance advantages, ensuring that end-users, no matter where they are, experience fast and seamless access to content. We are committed to breaking down geographical barriers, making the internet a more accessible and efficient place for everyone.
Sustainability and Responsibility: As we pursue our mission, we are mindful of our environmental impact and societal responsibilities. ioScaler is dedicated to adopting sustainable practices in our operations and contributing positively to the communities we serve. We believe that technology should be a force for good, advancing not just business objectives but also contributing to a better world.
This Privacy Policy serves as a cornerstone of ioScaler’s commitment to respecting and protecting the privacy of our users. It lays out the principles and practices we adhere to in handling personal information across our diverse range of services, including our advanced Content Delivery Network (CDN) and dynamic acceleration services. Designed to inform and assure our users, this policy applies universally to all interactions with ioScaler, encompassing:
Website Visitors: Anyone accessing ioScaler.com or any associated web pages will have their privacy rights upheld in accordance with this policy. Information collected during these visits is treated with the utmost respect for individual privacy preferences and legal requirements.
Service Users: Businesses, organizations, and individuals who utilize ioScaler's services, whether for enhancing web performance, security, or for other purposes, are covered under the ambit of this policy. This includes subscribers to our services, trial users, and those engaging with us for support or inquiries.
Partners and Affiliates: Our commitment to privacy extends to our interactions with business partners, affiliates, and third parties who engage with ioScaler in a professional capacity. We ensure that all shared information is managed with the same level of integrity and protection as we afford to our direct users.
Scope of Application: This policy applies to all personal data, whether digital or physical, collected or processed by ioScaler through our websites, services, and customer support channels. It encompasses data collected online through our platforms, as well as offline through direct interactions, events, or partnerships.
Integration with Service Agreements: While this Privacy Policy outlines our general privacy practices, specific services or interactions may be governed by additional agreements or terms of service. Users are encouraged to review such documents, which complement and elaborate on the privacy commitments made herein.
User Consent and Agreement: By accessing, browsing, or using ioScaler’s services, individuals acknowledge and consent to the collection, use, and sharing of their personal information as described in this policy. We are dedicated to transparency and provide mechanisms for users to manage their preferences and exercise their rights regarding their personal data.
Jurisdictional Considerations: ioScaler operates in a global environment and complies with applicable local privacy laws and regulations. This policy is designed to meet the standards of diverse legal frameworks, including the GDPR in Europe, CCPA in California, and other data protection laws that might be applicable to our users worldwide.
At ioScaler, we collect a variety of personal and technical data to deliver and improve our services, enhance security measures, and provide personalized experiences. This data encompasses:
Personal Information: This includes contact details, such as names and email addresses, as well as billing information provided by individuals, companies, or organizations that register to use ioScaler services. We also collect information related to your web assets, including detailed insights into your website's performance and security requirements.
Website and Server Access: With explicit approval, we may access your websites and servers to analyze, optimize, and secure content. This includes logging files, using cookies, and tracking technologies to understand how our services are utilized and to enhance your service experience. Activities such as logging interactions, monitoring traffic patterns, and analyzing engagement with content are conducted strictly in accordance with permissions granted by you.
End User Data: We gather information on individuals who interact with content delivered by our services. This may include IP addresses, device information, browsing data, interactions with optimized content, and data collected through cookies and tracking technologies. This comprehensive data collection enables us to ensure efficient content delivery, enhance security measures, and improve overall user experience.
Employee and Job Applicant Information: For recruitment, employment, and human resource management purposes, we collect personal information related to current, former, and prospective employees and job applicants. This may include contact details, employment history, qualifications, and performance evaluations.
Our data collection practices are guided by principles of transparency, consent, and user control. We are committed to protecting the privacy and security of all individuals whose information we collect, ensuring compliance with applicable laws and regulations.
At ioScaler, we are dedicated to enhancing web performance through our CDN and dynamic accelerator services while upholding the highest standards of privacy and security. Here is an extensive outline of how we utilize the information collected:
To Provide, Operate, and Improve Our Services: We use personal and technical data to deliver our CDN and dynamic accelerator services effectively. This includes optimizing content delivery, reducing latency, improving website loading times, and enhancing security against cyber threats. The information allows us to tailor our services to meet your specific needs, conduct maintenance, and introduce improvements and innovations.
For Analysis and Insights: We analyze the data collected to understand usage patterns, service performance, and user interactions with websites. This analysis helps us identify opportunities for service enhancements, develop new features, and provide personalized recommendations to our customers. By understanding how end users interact with your content, we can offer strategic insights to further optimize web performance and user experience.
To Support Customer and Technical Service Requests: When you contact our support team for assistance, we use the information you provide to diagnose service issues, troubleshoot problems, and deliver effective solutions. This ensures a responsive and personalized support experience, addressing your concerns and facilitating smooth operation of your services.
For Security Purposes: We leverage collected data to enhance the security of our services and protect against fraudulent activities, DDoS attacks, and other cyber threats. This includes monitoring for suspicious activities, preventing unauthorized access to our systems, and safeguarding our customers' and their end users' information.
Compliance and Legal Obligations: We use the information to comply with applicable laws, regulations, and legal requests from authorities. This may involve sharing data with law enforcement or regulatory agencies to comply with legal processes, enforce our agreements, and protect the rights, property, or safety of ioScaler, our users, and the public.
For Communication and Marketing: We communicate with our customers about service updates, new features, and promotional offers that may be of interest. This includes sending newsletters, service announcements, and information about upcoming enhancements. Customers have the option to opt-out of marketing communications at any time.
Data Aggregation and Non-Identifiable Information: We aggregate data collected to create non-personally identifiable information for broader analyses and reports. These insights are used to understand industry trends, enhance our services, and contribute to research and development efforts. This aggregated data may also be shared with partners or publicly to showcase service usage trends and performance benchmarks without revealing any personal information.
Educational and Training Purposes: Information collected may be used to develop educational materials and training programs for our customers, helping them maximize the benefits of our services. This includes creating tutorials, guides, and case studies that highlight best practices for using CDN and dynamic accelerator technologies.
At ioScaler, we engage in the aggregation of data as a critical process for enhancing our CDN and dynamic accelerator services, improving customer experience, and developing new technologies. Data aggregation involves the collection, processing, and combination of data sets to generate summaries and insights that are used for analysis, reporting, and decision-making. Here's how we approach data aggregation in detail:
Purpose of Data Aggregation: Our primary goal in aggregating data is to analyze service performance, user behavior, and web traffic patterns across a broad spectrum of websites and applications. This enables us to identify trends, benchmark performance, and optimize our services for efficiency, reliability, and security.
Types of Data Aggregated: We aggregate various types of data, including but not limited to:
Use of Aggregated Data: The insights gained from aggregated data are utilized in several ways:
At ioScaler, we recognize the importance of safeguarding our customers' personal information and are committed to transparency in our information sharing practices. Here is an in-depth overview of how and why we share information:
Service Providers and Business Partners: We collaborate with a range of third-party service providers and business partners who assist us in delivering and enhancing our CDN and dynamic accelerator services. This includes companies that provide infrastructure services (such as data storage and computing power), customer service platforms, analytics tools, and security services. Information shared with these partners is strictly limited to what is necessary to perform their services on our behalf, and they are bound by confidentiality agreements to ensure the protection of your data.
Compliance with Laws and Law Enforcement Requests: ioScaler may disclose information to comply with legal obligations, such as responding to subpoenas, court orders, or other lawful requests by public authorities, including meeting national security or law enforcement requirements. Our policy is to notify customers about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order.
Security and Fraud Prevention: To protect the security and integrity of our services, and to safeguard our customers and their data, we may share information with organizations specializing in fraud detection and prevention or other similar entities. This sharing occurs only in instances of suspected illegal activity, potential threats to the physical safety of any person, violations of ioScaler's terms of service, or as otherwise required by law.
Business Transactions: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of company assets, customer information may be shared or transferred as part of the transaction. Should such an event occur, we will ensure that the entity receiving your information agrees to be bound by the terms of this Privacy Policy.
With Your Consent: Apart from the scenarios mentioned above, we will share your personal information with companies, organizations, or individuals outside of ioScaler when we have your explicit consent to do so. This ensures you retain control over your personal information and its dissemination.
Aggregated and Anonymized Information: We may share aggregated, anonymized data that does not identify any individual or customer with partners, researchers, or the public. This data can help in understanding trends, conducting industry research, or providing insights into the effectiveness of our services and the broader internet ecosystem.
Safeguards in Place: In all instances of information sharing, ioScaler employs strict safeguards to protect your personal data. This includes vetting third parties thoroughly, employing data protection agreements, and utilizing encryption and other security measures to prevent unauthorized access or disclosure.
In the course of providing our CDN and dynamic acceleration services, ioScaler operates on a global scale, necessitating the transfer, storage, and processing of information across international borders. We recognize the importance of protecting personal data irrespective of where it is processed and are committed to ensuring that all such data transfers comply with applicable data protection laws and regulations. Here is how we manage international information transfers:
Under the California Consumer Privacy Act (CCPA), California residents are afforded specific rights regarding their personal information. ioScaler respects these rights and provides the following notices:
Rights Afforded:
Exercising Your Rights: California residents can exercise their CCPA rights by contacting ioScaler through the provided contact information. Requests will be processed in accordance with the CCPA requirements, including verification of your identity and residency.
Contact Information: For requests or inquiries related to the CCPA, please contact us at contact@ioscaler.com.
ioScaler is committed to protecting the privacy and securing the personal information of users in the European Union, United Kingdom, and Switzerland, in line with the General Data Protection Regulation (GDPR), UK GDPR, and Swiss data protection laws respectively.
Rights Afforded:
Exercising Your Rights: To exercise any of these rights, please contact ioScaler using the contact information provided. We will respond to your request in accordance with GDPR, UK GDPR, or Swiss data protection law requirements.
Contact Information: For any requests or inquiries related to GDPR, UK GDPR, or Swiss data protection laws, please reach out to us at [insert contact information].
Cross-Border Data Transfers: ioScaler ensures that any transfer of personal data outside the EU, UK, and Switzerland is performed in compliance with the appropriate data protection laws, utilizing standard contractual clauses, Privacy Shield certification (where applicable), or ensuring that the receiving parties are located in countries recognized as providing an adequate level of data protection.
ioScaler believes in giving you choices about how we communicate with you and how we process your personal information for marketing purposes:
Opting Out of Marketing Communications: You can opt-out of receiving marketing emails from us at any time by using the "unsubscribe" link in the emails we send or by contacting us directly. Opting out of marketing communications does not affect our ability to send you important service-related updates, such as security alerts or changes to our terms and conditions.
Customizing Communication Preferences: Through your ioScaler account settings, you can customize your communication preferences, including which types of messages you wish to receive and how you prefer to be contacted.
Cookies and Tracking Technologies: You have control over the use of cookies and other tracking technologies through your browser settings. ioScaler provides information on managing cookies in our Cookie Policy, including how to reject cookies. Please note that disabling cookies may affect the functionality of our services on your device.
Updating Your Preferences: We encourage you to regularly review and update your communication preferences and personal information to ensure they reflect your current wishes and needs.
Data Security: At ioScaler, safeguarding the confidentiality, integrity, and availability of our customers' data is paramount. We employ a multi-layered security strategy that encompasses physical, technical, and administrative safeguards. This includes, but is not limited to:
Access by Data Subjects: ioScaler is committed to providing individuals with access to their personal data. Upon request, we will furnish a copy of the personal data we hold, subject to verification of the requester's identity. We also offer avenues for data subjects to correct or update their information, ensuring it remains accurate and up-to-date.
ioScaler's data retention practices are designed to ensure that personal data is not kept longer than necessary for the purposes for which it was collected or as required by applicable laws and regulations. Our retention periods are based on the following criteria:
Legal and Regulatory Requirements: We retain personal data for the period necessary to fulfill our legal obligations, comply with regulatory requirements, and respond to legal actions or inquiries.
Purpose of Data Collection: Data collected for specific purposes is retained only as long as necessary to fulfill those purposes, including providing our services, maintaining business records, and managing our relationships with customers.
Security and Fraud Prevention: For security, fraud detection, and prevention purposes, we may retain certain information for a period beyond the original purpose of collection, in accordance with our security policies and applicable laws.
After the retention period expires, personal data is securely deleted or anonymized, so it can no longer be associated with an individual. We also review our data retention policies regularly to ensure compliance with evolving legal standards and best practices.
Secure Deletion: When personal data is no longer needed, ioScaler ensures its secure deletion or anonymization. This involves using methods that prevent data from being reconstructed or read, such as shredding physical records and securely wiping electronic data.
Commitment to Transparency: At ioScaler, we are committed to maintaining transparency with our users regarding our privacy practices. Our Privacy Policy reflects our current data protection and privacy practices, and we recognize that as our services evolve, it may become necessary to update these practices and, consequently, this policy.
Policy Updates: We regularly review and update our Privacy Policy to ensure it accurately reflects our practices and complies with applicable laws and regulations. Changes to the policy may result from new legal requirements, technological advancements, or adjustments in our business operations.
Communicating Changes: When we make changes to our Privacy Policy, we will notify our users in a manner that is consistent with the significance of the changes we are making. We will:
Effective Date: The updated Privacy Policy will include an "effective date" at the top of the document, indicating when the changes come into effect. By continuing to use our services after these changes are made, you agree to be bound by the revised policy.
Handling of Personal Data: In the course of conducting our business, ioScaler may engage in transactions that involve the sale, transfer, merger, or acquisition of business assets. Such transactions may include the transfer of personal data among the transferred assets.
Commitment to Privacy: We are committed to ensuring the privacy and security of personal data during any business transaction. We will take steps to ensure that any personal data transferred is subject to appropriate safeguards and that the processing continues to comply with applicable data protection laws and our privacy commitments.
Notification and Choice: In the event of a business transaction where personal data is to be transferred or becomes subject to a different privacy policy, ioScaler will:
Continuity of Protection: In any business transaction, we will seek assurances from any acquiring parties that they will provide a level of data protection that is consistent with our privacy practices and applicable laws. The privacy and security of your data will remain a priority, and any changes affecting the processing of personal data will be communicated in accordance with this policy.
All content, materials, and intellectual property displayed or made available through ioScaler services, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, are the property of ioScaler or its licensors and are protected by copyright, trademark, and other intellectual property laws. You agree not to reproduce, distribute, modify, or create derivative works of any content without prior written consent from ioScaler or the respective rights holder.
ioScaler shall not be liable for any failure or delay in performance under this Privacy Policy or any other agreement resulting from events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, labor disputes, governmental actions, or disruptions in internet connectivity or telecommunications services.
To the extent permitted by law, ioScaler and its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of ioScaler services, including but not limited to loss of data, loss of profits, or interruption of business, regardless of the cause of action, whether in contract, tort (including negligence), or otherwise.
ioScaler services are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied. ioScaler disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. ioScaler does not warrant that the services will be uninterrupted, error-free, or free of viruses or other harmful components.
ioScaler reserves the right to terminate or suspend access to its services at any time, with or without cause, and without prior notice. Upon termination, all rights granted to you under this Privacy Policy will cease immediately, and you must cease all use of ioScaler services and destroy any copies of materials obtained from or through the services.
Customers may cancel their subscription to ioScaler services at any time by following the cancellation procedure outlined in their account settings or contacting customer support. Upon cancellation, access to certain features or services may be restricted, and any outstanding fees or charges may become due and payable.
Prices for ioScaler services are listed on our website and are subject to change without notice. Payment for services is due upon subscription or renewal, and customers are responsible for ensuring that payment information provided is accurate and up to date. Failure to make timely payments may result in suspension or termination of services.
At ioScaler, we prioritize resolving disputes with our users in a fair, transparent, and efficient manner. If you have any concerns or disputes regarding the collection, use, or handling of your personal information, we encourage you to contact us first to seek resolution.
Contact Us: You can reach out to our designated privacy contact using the contact information provided in this Privacy Policy. We are committed to addressing your concerns promptly and working with you to find a satisfactory resolution.
Mediation: If we are unable to resolve a dispute informally, both parties may agree to seek mediation as an alternative dispute resolution mechanism. Mediation offers a collaborative process facilitated by a neutral third party to help reach a mutually acceptable solution.
Arbitration: In the event that mediation does not result in a resolution, both parties may agree to resolve the dispute through arbitration. Arbitration provides a private and expedited process for resolving disputes, with the arbitrator's decision being final and binding on both parties.
Legal Recourse: You also have the right to pursue legal remedies available under applicable laws and regulations, including filing a complaint with the appropriate regulatory authority.
Governing Law: Any dispute arising out of or related to this Privacy Policy or the handling of your personal information shall be governed by and construed in accordance with the laws of [jurisdiction], without regard to its conflict of law principles.
Forum Selection: The parties agree that any legal action or proceeding arising out of or related to this Privacy Policy shall be brought exclusively in the courts of [jurisdiction], and each party hereby submits to the jurisdiction and venue of such courts.
Costs: Each party shall bear its own costs and expenses, including legal fees and costs associated with mediation or arbitration, unless otherwise agreed in writing.
Continued Cooperation: Throughout the dispute resolution process, ioScaler remains committed to cooperating in good faith to address your concerns and reach a mutually satisfactory resolution.